Privacy Policy
Last Updated: November 2025
At Astute Healthcare KL Sentral, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name, contact number, email address
- Identification number (IC/Passport)
- Appointment details and medical information (if provided through forms)
b. Non-Personal Information
- Browser type, device information, and IP address
- Website usage data collected via cookies or analytics tools
2. How We Use Your Information
Your information is used to:
- Schedule and manage appointments
- Respond to your inquiries and provide requested services
- Send reminders, updates, or promotional materials (only with your consent)
- Improve our website, patient experience, and services
- Comply with applicable laws and healthcare regulations
3. Disclosure of Information
We do not sell, rent, or trade your personal information. However, we may share information with:
- Licensed medical professionals within our clinic for treatment purposes
- Trusted third-party service providers (e.g., website hosting, payment gateway)
- Government or regulatory authorities, when required by law
All third-party partners are bound by confidentiality and data protection obligations.
4. Data Security
We use appropriate technical and administrative measures to protect your data against unauthorized access, disclosure, alteration, or destruction.
While we take reasonable precautions, no method of online transmission is completely secure.
5. Cookies and Analytics
Our website may use cookies and Google Analytics to improve functionality and understand visitor behaviour.
You can disable cookies in your browser settings, but some features may not function properly as a result.
6. Your Rights
You have the right to:
- Access and request a copy of your personal data
- Request correction of inaccurate information
- Withdraw consent for marketing communications
- Request deletion of your personal data (subject to legal or medical record obligations)
To exercise these rights, please contact us using the details below.
7. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review it periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Astute Healthcare KL Sentral
Unit G-2, Menara 1 Sentrum, Jalan Tun Sambanthan,
50470 Kuala Lumpur, Malaysia
+60 16 954 1228
✉️ [email protected]
www.astuteklsentral.com.my
